Privacy Policy

Promised Premium Service

Introduction
1. Fixly Plumbing (we, us, our) recognises the importance of protecting the privacy and rights of individuals in relation to their personal information.
2. This Privacy Policy sets out our commitment to protecting your personal information and how it is collected, whether through our website www.fixlyplumbing.com.au (Site), directly from you, or otherwise.
3. We respect your privacy under Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and we manage personal information in accordance with these requirements.
4. If you do not wish to provide personal information to us, you are not required to do so. However, this may affect your ability to use the Site or our services.
What is your personal information?
1. Personal information is any information that can be used to identify you personally. This may include your name, address, phone number, email address, and details related to plumbing services requested.
2. If the information we collect personally identifies you or you are reasonably identifiable from it, it is considered personal information.
3. We may also collect information that is not personal, such as anonymous surveys or aggregated Site usage data.
4. Your personal information will not be sold, rented, or disclosed except as described in this Privacy Policy.
What information we may collect from you
1. We may collect the following personal information:
  1. Name
  2. Email address
  3. Telephone number
  4. Service addresses
  5. Billing addresses
  6. Payment information
  7. Details about plumbing service requests
  8. Progression photos of jobs
  9. Other information you provide when contacting us
2. We collect personal information to:
  1. Provide our plumbing services
  2. Respond to enquiries and bookings
  3. Conduct internal record keeping
  4. Understand user needs
  5. Personalise and customise your experience on our Site
  6. Send communications requested by you
  7. Conduct marketing, business development, and promotions
  8. Comply with legal or regulatory requirements
  9. Confirm and reschedule appointments
  10. Provide detailed service reports
How do we collect your personal information?
1. We collect personal information directly from you, including:
  1. When you make an enquiry or booking
  2. When you fill in online contact forms
  3. During phone, email, or social media communications
  4. When you use our subscription or mailing lists
  5. During face-to-face consultations
  6. Through surveys or feedback forms
  7. Via website analytics, cookies, or tracking tools
What happens if we can’t collect your personal information?
1. If you do not provide the requested personal information:
  1. We may not be able to provide our services
  2. We may not be able to provide information about services or promotions
  3. We may not be able to tailor the Site content to your preferences
Website and tracking
1. We may use analytics tools such as Google Analytics to improve your experience of our Site.
2. Our Site may collect information including:
  1. IP address
  2. Date and time of visit
  3. Pages accessed and documents downloaded
  4. Duration of visit
  5. Browser type and screen resolution
3. We may use cookies to improve the Site, track usage patterns, and personalise your experience. Cookies do not collect personal information unless you provide it.
Who do we disclose your information to?
1. We may disclose your personal information to:
  1. Employees, contractors, or service providers necessary to perform services
  2. Suppliers and partners necessary for business operations
  3. Regulatory or legal authorities as required by law
2. Third parties are required to comply with privacy standards consistent with this policy.
3. If our business is sold or transferred, personal information may be shared lawfully with new owners.
Direct marketing
1. We may send direct marketing communications about Fixly Plumbing services.
2. You may opt out at any time by contacting [email protected].
3. We do not provide your personal information to other organisations for marketing purposes.
Security and data quality
1. We take reasonable steps to protect personal information from misuse, loss, and unauthorised access.
2. Transmission over the internet cannot be guaranteed fully secure.
3. Personal information is stored securely and destroyed when no longer required.
Data retention
1. We retain personal information only as long as necessary to provide services and comply with legal obligations.
2. You may request deletion of your data at any time.
Access and correction
1. You may request access to or correction of your personal information at any time.
2. We may charge a reasonable fee for providing information.
3. Corrections to your personal information are provided free of charge.
Withdrawing consent
1. You may withdraw consent at any time by contacting [email protected].
2. Withdrawal may affect your use of our services or Site.
Complaints
1. Privacy complaints should be submitted to [email protected].
2. Complaints will be investigated and addressed promptly.
Contact us
1. Email: [email protected]
2. Website: https://ngm.nsk.mybluehost.me/
Changes to this Privacy Policy
1. We may update this Privacy Policy from time to time. The most current version is always available on our Site.